Frequent Questions
What is HopeHealth?
HopeHealth is a non-profit organization that comprises a
Federally Qualified Health Center (also known as a community health
center), three specialty infectious disease practices, a child
advocacy center and a wellness center. In Florence, our community
health center provides primary health care services to patients of
all ages.
What makes a community health center different from other
doctors' offices?
A community health center functions like any other primary
medical care office in many ways: We employ skilled, licensed
physicians and nurse practitioners to provide primary and
preventive health care to patients of all ages. What sets us apart,
however, is our commitment to providing accessible care to
all patients, regardless of insurance status or ability to
pay. We happily accept most private insurance, Medicaid and
Medicare, and we work closely with patients who lack adequate
health insurance to help them qualify for our sliding fee discount
program.
I have health insurance. Why should I go to HopeHealth instead
of any other doctor's office?
Our community health center's services make it a first choice
for health care, not a last resort. There are a number of reasons
to consider receiving your care with us:
- Our skilled providers have decades of experience providing
high-quality care to patients of all ages.
- You will receive excellent health care at HopeHealth, with the
added convenience of an in-house laboratory and pharmacy to save
you time.
- If your health insurance does not cover the health care you
need, you still may qualify for our sliding fee discount program.
If you do not have prescription drug coverage, as a patient of
HopeHealth you may qualify for discounted prescriptions through our
in-house pharmacy.
- If you ever lose your health insurance, you will not be turned
away. You can expect consistent, compassionate care, and we will
work with you to help enroll you in our sliding fee discount
program.
- You can make a difference in the health of an uninsured patient
simply by choosing to receive care at HopeHealth. Uninsured
patients in our sliding fee discount program pay what they can,
which is typically far less than the cost of care. The income we
receive from serving insured patients offsets the cost of caring
for those not fortunate enough to have insurance.
Is HopeHealth a free clinic?
No. All patients at HopeHealth are responsible
for paying for their care; there are programs in place to ensure
this care is affordable for everyone. Our providers and staff are
all paid employees, and we see patients primarily by
appointment.
If I need to see a doctor, why shouldn't I just go to the
ER?
The emergency room at a hospital is important for acute care at
times when other options aren't available, but HopeHealth offers
something more: When you come to HopeHealth, you have a health care
home. This means you have a doctor who knows you and can help
manage your whole health.
I have no health insurance. How do I become a patient?
We take pride in treating all our patients with respect and
dignity, regardless of insurance status. You can set an appointment
to be seen by filling out our new patient intake application or
calling our office at (843) 667 - 9414. In order to determine
whether you qualify for our sliding fee discount program, you
must be prepared to provide proof of income at your first
appointment. Our patient account representatives will assist you in
bringing everything you need. If you do not bring what we request,
we will be unable to enroll you in the discount program and you
will be responsible for paying the full cost of care.
I am unemployed/ am disabled/ am retired/have no income. How
can I enroll in the sliding fee discount program?
There are a variety of documents that you can bring in to prove
your income. There is no penalty for proving income; it can only
help you. Below is a list of documents we accept as proof of
income. You must bring any and all that apply to you:
- Pay check stub
- SC Employment Security Commission Report
- TANF
- Retirement Statement
- Social Security Statement
- Social Security Request
- Housing Authority Statement
- Child Support / Alimony Report
- Federal / State Tax Return
- Prior Year W-2 / 1099
- Medicaid Application / Statement
* This is a printer friendly version of the original page, made to save you ink and paper.

Frequent Questions
What is HopeHealth?
HopeHealth is a non-profit organization that comprises a
Federally Qualified Health Center (also known as a community health
center), three specialty infectious disease practices, a child
advocacy center and a wellness center. In Florence, our community
health center provides primary health care services to patients of
all ages.
What makes a community health center different from other
doctors' offices?
A community health center functions like any other primary
medical care office in many ways: We employ skilled, licensed
physicians and nurse practitioners to provide primary and
preventive health care to patients of all ages. What sets us apart,
however, is our commitment to providing accessible care to
all patients, regardless of insurance status or ability to
pay. We happily accept most private insurance, Medicaid and
Medicare, and we work closely with patients who lack adequate
health insurance to help them qualify for our sliding fee discount
program.
I have health insurance. Why should I go to HopeHealth instead
of any other doctor's office?
Our community health center's services make it a first choice
for health care, not a last resort. There are a number of reasons
to consider receiving your care with us:
- Our skilled providers have decades of experience providing
high-quality care to patients of all ages.
- You will receive excellent health care at HopeHealth, with the
added convenience of an in-house laboratory and pharmacy to save
you time.
- If your health insurance does not cover the health care you
need, you still may qualify for our sliding fee discount program.
If you do not have prescription drug coverage, as a patient of
HopeHealth you may qualify for discounted prescriptions through our
in-house pharmacy.
- If you ever lose your health insurance, you will not be turned
away. You can expect consistent, compassionate care, and we will
work with you to help enroll you in our sliding fee discount
program.
- You can make a difference in the health of an uninsured patient
simply by choosing to receive care at HopeHealth. Uninsured
patients in our sliding fee discount program pay what they can,
which is typically far less than the cost of care. The income we
receive from serving insured patients offsets the cost of caring
for those not fortunate enough to have insurance.
Is HopeHealth a free clinic?
No. All patients at HopeHealth are responsible
for paying for their care; there are programs in place to ensure
this care is affordable for everyone. Our providers and staff are
all paid employees, and we see patients primarily by
appointment.
If I need to see a doctor, why shouldn't I just go to the
ER?
The emergency room at a hospital is important for acute care at
times when other options aren't available, but HopeHealth offers
something more: When you come to HopeHealth, you have a health care
home. This means you have a doctor who knows you and can help
manage your whole health.
I have no health insurance. How do I become a patient?
We take pride in treating all our patients with respect and
dignity, regardless of insurance status. You can set an appointment
to be seen by filling out our new patient intake application or
calling our office at (843) 667 - 9414. In order to determine
whether you qualify for our sliding fee discount program, you
must be prepared to provide proof of income at your first
appointment. Our patient account representatives will assist you in
bringing everything you need. If you do not bring what we request,
we will be unable to enroll you in the discount program and you
will be responsible for paying the full cost of care.
I am unemployed/ am disabled/ am retired/have no income. How
can I enroll in the sliding fee discount program?
There are a variety of documents that you can bring in to prove
your income. There is no penalty for proving income; it can only
help you. Below is a list of documents we accept as proof of
income. You must bring any and all that apply to you:
- Pay check stub
- SC Employment Security Commission Report
- TANF
- Retirement Statement
- Social Security Statement
- Social Security Request
- Housing Authority Statement
- Child Support / Alimony Report
- Federal / State Tax Return
- Prior Year W-2 / 1099
- Medicaid Application / Statement
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