Make an Appointment (843) 667-9414

Meeting Your Health Insurance Needs

We're here to answer your questions about the Affordable Care Act and to help you get covered for medical care and help you navigate the healthcare marketplace.

Affordable Care Act Assistance

President Obama signed the Affordable Care Act (ACA) into law on March 23, 2010, essentially putting consumers back into the driver’s seat of their health care. All Americans now have access to affordable health insurance options through the Health Insurance Marketplace. Come to HopeHealth, and speak with our Patient Benefits Counselors to enroll.

Our Patient Benefits Counselors, who are also Certified Application Counselors for the Health Insurance Marketplace, are available for appointments in Florence, SC.

To schedule an appointment, call (843) 667- 9414. For questions regarding the Affordable Care Act, email

Affordable Care Act Enrollment – Healthcare Marketplace Assistance in Florence, SC

Important HopeHealth ACA Forms

Applying for coverage
You can apply for health insurance benefits through the Health Insurance Marketplace.

Patient Benefits Counselors

HopeHealth 360 CoverageHopeHealth’s Patient Benefits Counselors are available to help with enrollment in the Affordable Care Act, help with new patient enrollment in HopeHealth, and they help patients navigate through HopeHealth’s financial programs. When patients arrive to see a Patient Benefits Counselor, they should expect to provide bank statements, tax returns, paycheck stubs or any other form of income verification to help determine which financial program they qualify for.

Visit Financial Services to learn more about how our Patient Benefits Counselors can help you get enrolled in to care.

How to Make an Appointment

  • Call 843-667-9414 or 1-888-841-5855 to speak with the HopeHealth Call Center
  • Send an email to
  • Speak with a front desk representative to schedule an appointment with one of our Patient Benefits Counselors.

What to Expect During Your Appointment

  • Screening of household income and size and filing status for upcoming plan year
  • If consumer does not have an email address or cannot access theirs, create an email with a free server (Gmail, Yahoo, Outlook)
  • Create an online account with the Health Insurance Marketplace
  • Email verification from Health Insurance Marketplace
  • ID Verification via Health Insurance Marketplace
  • Complete and submit an application for all parties within household selecting who needs coverage and who does not
  • Answer additional questions about your health
  • Eligibility Notice of either tax credit approved, exemption from the shared responsibility payment, or request for more information
  • Review plan options, select a plan, and enroll

What to Bring to Your Health Insurance Enrollment Appointment

  • Make sure you know the names, DOB and SSN for all members on tax return/ in household
  • Bring prior year tax returns and/or most recent paystubs for an accurate estimate of projected income
  • Bring any available citizenship documents

Frequently Asked Questions

Can I claim a dependent not listed on my application?

No. Your application needs to match the dependents listed on your tax return.

What happens if I don’t enroll?

If you file a tax return, you will be charged a penalty of $325 per adult and $162.50 per child (children 0-17), or it’s 2% of your household income above the tax return filing threshold for your filing status ­ whichever is greater (up to $975 for a family).

When can I enroll?

The Open Enrollment Period is typically  November 1 – January 31.

If I don't meet the income guidelines, am I charged a penalty?

If you qualify for an exemption, you will be given a number on your application that can be filed with your taxes in order to avoid the fee.

Is the insurance free?

No. There is a monthly premium charged by the insurance company.

I have unearned or nontaxable income. Can I still get insurance?

You may use some unearned income. For example: Social Security benefits, retirement, alimony, unemployment and disability payments may be accepted. However, you cannot include child support, SSI or worker’s compensation income. You will be required to report the income on the next year’s tax return.

Do I have to include the income for everyone in my household even if they don't need insurance?

Yes, all qualified income sources must be included for each person listed on your tax return regardless of whether they are applying for coverage.

What defines a household?

Each individual listed on your tax return.

Are dental and vision included?

Vision is not included, but there are separate dental plans that you may qualify for.

Do I need to bring anything to my appointment?

Proof of income, prior year tax return, and immigration/citizenship documentation.

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HopeHealth 360 North Irby St. Florence, SC 29501 (843) 667-9414
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