Financial Services

HopeHealth provides primary and specialty healthcare services to all patients, regardless of insurance status. HopeHealth accepts all forms of insurance, including private insurance, Medicaid, and Medicare. Financial assistance programs are available for patients without insurance. Do you have a question about a bill you have received? Our staff will assist you with any billing questions. Jump to Customer Support.

Patient Financial Assistance Programs

Patient Benefits Counselors
HopeHealth’s Patient Benefits Counselors are available to help with enrollment in the Affordable Care Act. They help with new patient enrollment in HopeHealth, and help patients navigate through HopeHealth’s financial programs. When patients arrive to see a Patient Benefits Counselor, they should expect to provide paycheck stubs or any other form of income verification to help determine which financial program they qualify for. Tax returns and other information may also be required as proof of income or household size.

ACA Enrollment: You can apply for health insurance benefits through the Health Insurance Marketplace. If you want to complete a quick check to see if you may be eligible, visit SC Thrive. For more information about coverage through the Affordable Care Act, click here. You can also contact a representative at coverage@hope-health.org.

Sliding Fee Discount Program

In order to prove your income and qualify for the sliding fee discount program, please bring any and all of the following documents that may apply to you:

• Pay check stub
• SC Employment Security Commission Report
• TANF
• Retirement Statement
• Social Security Statement
• Social Security Request
• Housing Authority Request
• Child Support/Alimony Report
• Federal/State Tax Return
• Prior Year W-2/1099
• Medicaid Application/Statement

To Make an Appointment for Financial Assistance

• Call 843-667-9414 or 1-888-841-5855 to speak with the HopeHealth Call Center
• Send an email to tleary@hope-health.org
• Speak with a front desk representative to schedule an appointment with one of our Patient Benefits Counselors.

Patient financial services are offered at each of our HopeHealth locations.

Community Resources

HopeHealth is a community health center and could not operate successfully without the support of the communities it serves. Many of the patients we serve need assistance for many different reasons outside of the scope of primary care. These services include but are not limited to: rent assistance, electric assistance, food assistance, housing assistance, and more. While HopeHealth does not provide most of these services, please speak to a Patient Benefits Counselor who may be able to help you in these areas.

Customer Support

Do you have a question about your billing statement? Contact a patient billing representative at eosborne@hope-health.org.

Do you have a concern about your medical care? Contact our customer service staff at customerrelations@hope-health.org.

Vendor Relations

HopeHealth is proud to partner with local businesses across South Carolina. Contact the HopeHealth Finance Department at wlybrand@hope-health.org to make a sales appointment, to become a vendor, or to have a question answered regarding payment.