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HopeHealth Earns National Recognition for Patient-Centered Care

FLORENCE, S.C. (August 31, 2017) – The National Committee for Quality Assurance (NCQA) recently announced that the HopeHealth Medical Plaza in Florence has received NCQA Patient-Centered Medical Home (PCMH) Recognition Level 3 for using evidence-based, patient-centered processes that focus on highly coordinated care and long-term, participative relationships.

The NCQA Patient-Centered Medical Home is a model of primary care that combines teamwork and information technology to improve care, patients’ experience of care, and reduce costs. Medical homes foster ongoing partnerships between patients and their personal clinicians, instead of approaching care as the sum of episodic office visits. Each patient’s care is overseen by clinician-led care teams that coordinate treatment across the health care system. Research shows that medical homes can lead to higher quality and lower costs, and improve patient and provider reported experiences of care.

“NCQA Patient-Centered Medical Home Recognition raises the bar in defining high-quality care by emphasizing access, health information technology, and coordinated care focused on patients,” said NCQA President Margaret E. O’Kane. “Recognition shows that the HopeHealth Medical Plaza has the tools, systems and resources to provide its patients with the right care, at the right time.”

Yvonne Van Camp, HopeHealth director of clinical quality, said the NCQA recognizes  patient-centered medical home practices and physicians “who value quality health care utilizing the latest clinical protocols and ensure the patients receive the best care at the right time.”

To earn recognition, which is valid for three years, HopeHealth demonstrated the ability to meet the program’s key elements, embodying characteristics of the medical home. NCQA standards align with the joint principles of the Patient-Centered Medical Home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics and the American Osteopathic Association.

About HopeHealth

HopeHealth is a nonprofit corporation that provides integrated health services for more than 37,000 patients in areas surrounding Aiken, Clarendon, Florence, Orangeburg, and Williamsburg counties. It was founded in 1991 as a grassroots HIV/AIDS support organization, and was designated as a Federally Qualified Health Center in 2007 to expand its services to include primary and pediatric care. Today, HopeHealth has 12 locations (10 community health centers and two infectious diseases treatment and prevention centers) with nearly 60 providers covering primary care, dental care, chiropractic care, behavioral health and psychiatry, pain management, substance abuse, and women’s health services.

About NCQA

NCQA is a private, nonprofit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA’s Web site ( contains information to help consumers, employers, and others make more informed health care choices.


For questions or more information, email or call 803-473-8718.



HopeHealth educates its patients on the importance of having a health care home. As a primary care facility, HopeHealth’s medical team works to prevent and detect illness and the early onset of disease, provide routine physical examinations and promote overall healthy lifestyles.

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HopeHealth 360 North Irby St. Florence, SC 29501 (843) 667-9414
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